The customer who called your shop at 5pm on a Saturday doesn't leave a message. They call the shop that picked up. RecoverBay turns your missed calls into booked appointments — automatically.
Your mechanics are under a car when the phone rings. The service advisor is writing an estimate. The afternoon is busy. The phone goes to voicemail.
That caller — who had a $400 brake job or a transmission concern — calls the next shop on Google. You're out $400. They're out $400. You never knew it happened.
"Most auto repair shops don't have a lead problem. They have a follow-up problem."
A customer calls when you're busy. The instant the call drops, they get a text: "Hey, this is Mike's Auto Repair. Sorry we missed you — what can we help with?" The conversation starts before you even know they called.
Answers common questions, collects name, vehicle, and issue, and captures preferred appointment times. Sends qualified leads straight to your phone — no front desk required.
A customer got a quote but didn't book. RecoverBay follows up automatically for 7–14 days — text and email — with the right timing and the right message. No awkward sales pressure.
Automatic reminders 24 hours and 1 hour before the appointment. Drop-off instructions included. Reduces no-shows by 70% or more.
After a completed job, customers get a text with a Google review link at the right moment — when the repair is fresh and the experience is top-of-mind. More reviews. Better rating. More inbound calls.
At $500–$650 gross profit per client, that's $7,000–$9,100/month gross margin before your time.
Most shops recover their first month's cost within the first 30 days. Then it's pure upside.
That's what we do. That's all we do. And we do it better than anyone else for shops like yours.